JazzSports.com |

Problem:

When I enter my username and password I get an error that reads "Sorry, invalid code or password entered. Check the Caps Lock and retry."

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

I click on the link to enter the Sportsbook System, but nothing happens.

Solution:

Make sure you have the latest version of Microsoft Internet Explorer, Netscape Navigator or Mozilla Firefox. Check if you have any Popup Blocker Software running on your computer and ether disable it or configure it to allow Popup windows on this website.

Problem:

I enter my CODE and PASSWORD, but when I click on the "Enter" button all that appears is a blank page.

Solution:

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.

Problem:

I try to log into the system but when I log on I receive an error message that reads "Please log out and try to log back in again. If you still have problems, please call customer service."

Solution:

Verify your Internet Browser security settings, making them allow ActiveX controls being run on your computer. Verify that your Privacy Settings are set in Medium and that your browser allows Cookies.

If the problem persists and you have a Firewall you may need to ether disable or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor

Problem:

When I enter my username and password I get an error that reads "Invalid PIN/Password".

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

When I try to log in on the PGS Casino, it gives me a message stating there was a "Communication Error".

Solution:

If you receive an error message in our PGS Casino stating a "Communication Error" or similar, you may have a Firewall installed in your computer preventing the program to communicate correctly. You may need to disable the Firewall program or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor.

If you are using the Install Version of our Online Casino, make sure you are connected to the Internet before you launch the software.

Problem:

When I try to install the PGS Casino (Install Version), the installation stops without completing, it freezes, or it doesn't start.

Solution:

Close any open applications and restart your computer. Without opening any other programs, try installing the PGS Casino (Install Version) again.

If you are a Windows XP/2000/NT user, make sure you are using an account with install privileges. Contact you Computer or Network Administrator for more information.

Problem:

I try to use the PGS Casino (Browser Version), but all I get is a black screen and nothing happens.

Solution:

Make sure you have the latest version of the Adobe® Flash Player by going to the Adobe® website and clicking on "Get ADOBE® Flash Player".

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.